ZyXEL Communications NR2301 - Resolving WiFi Connection Issues; Getting More Troubleshooting Help

Chapter 10 Troubleshooting
NR2301 User’s Guide
115
10.6 WiFi Connections
I cannot access the NR2301.
1 Make sure WiFi is enabled on the NR2301. You can enable or disable the NR2301’s WiFi network using the
Wi-Fi Setting screen on the NR2301’s LCD screen. See Chapter 1 on page 17.
2 Make sure the WiFi adapter (installed on your computer) is IEEE 802.11 compatible and supports the
same WiFi standard as the NR2301’s active radio.
3 Make sure your device (with a WiFi adapter installed) is within the transmission range of the NR2301.
4 Make sure you are using the correct WiFi network name and password to connect to your NR2301.
Check your WiFi network settings by reexamining the network name Wi-Fi SSID and/or Wi-Fi Key in the
Web Configurator (Chapter 6 on page 48).
5 If you changed your network Wi-Fi SSID and/or Wi-Fi Key you will be automatically disconnected from
the NR2301. Try reconnecting to the network wirelessly with the new Wi-Fi SSID and/or Wi-Fi Key.
One of my clients cannot access the NR2301.
1 Make sure the WiFi LAN is enabled on the NR2301. You can enable or disable the NR2301’s WiFi network
using the WiFi Setting screen on the NR2301’s LCD screen. See Chapter 1 on page 17.
2 Make sure the WiFi adapter (installed on your computer) is IEEE 802.11 compatible and supports the
same WiFi standard as the NR2301’s active radio.
3 Make sure your client’s device (with a WiFi adapter installed) is within the transmission range of the
NR2301.
4 Make sure your client is using the correct WiFi network name (Wi-Fi SSID) and password (Wi-Fi Key) to
connect to your NR2301 (Chapter 6 on page 48).
10.7 Getting More Troubleshooting Help
Search for support information for your model at www.zyxel.com for more troubleshooting suggestions.