Chapter 36 Troubleshooting
VMG1312-B Series User’s Guide
290
5 I f t he problem continues, contact the vendor.
36.2 Device Access and Login
I forgot t he I P address for the Device.
1 The default LAN I P address is 192.168.1.1.
2 I f you changed the I P address and have for gott en it , you m ight get t he I P address of t he Device by
looking up t he I P addr ess of the default gateway for your com put er. To do this in m ost Windows
com puters, click St a rt > Run , ent er cm d, and then ent er ipconfig. The I P address of the De fault
Gat ew a y m ight be t he I P address of t he Device (it depends on t he network) , so enter t his I P
address in your I nt ernet browser.
3 I f t his does not work, you have t o reset the device t o its fact ory defaults. See
Sect ion 1.6 on page
21
.
I forgot t he password.
1 The default adm in passw ord is 1 2 3 4 .
2 I f t his does not work, you have t o reset the device t o its fact ory defaults. See
Sect ion 1.6 on page
21
.
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using t he cor rect I P address.
• The default I P address is
192.168.1.1.
• I f you changed t he I P address (
Section 8.2 on page 141) , use t he new I P address.
• I f you changed t he I P address and have forgot t en it , see the t roubleshoot ing suggest ions for
I
forgot the I P address for the Device.
2 Check t he hardware connect ions, and m ake sure t he LEDs are behaving as expect ed. See Section
1.5 on page 20
.
3 Make sure your I nternet browser does not block pop- up windows and has JavaScripts and Java
enabled. See
Appendix C on page 327.
4 I f it is possible to log in from anot her int erface, check the service cont rol sett ings for HTTP and
HTTPS ( M aint e na nce > Rem ot e MGMT).
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