3D Systems ZPrinter 350 - Troubleshooting the Zprinter 350;450

ZPrinter
®
350 / ZPrinter
®
450 User Manual Troubleshooting the ZPrinter 350/450
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10/31/12
7 Troubleshooting the ZPrinter 350/450
If you should encounter any problems with your ZPrinter 350/450, the steps below will help you trouble-
shoot the problem and, in most cases, correct it yourself. If you need to call service, we’ve provided a list of
the information to have ready for your Service Provider.
Start Here
Start with Section 7.1, ’Try This First’. In many cases this will solve the problem. If it doesn’t, gather the
information described below and use the Troubleshoot section to find the problem.
Gather Information
Carefully observe what the printer is doing.
• Turn the printer off, wait 1 minute, then turn it on again.
• Does it power up normally? What is displayed on the LCD?
• Does it report any errors? What are the error codes?
• Are there problems with the parts it builds? What specifically is wrong with the parts?
Troubleshoot
Once you have the information above, use these troubleshooting flowcharts and tables to isolate the prob-
lem.
Power Up Problems
• Section 7.2, ’Problems Powering Up’
Print Head Errors
• Section 7.3, ’Print Head Errors/Weak Parts’
Motion Errors
• Section 7.4, ’Motion Errors/Fast Axis’
• Section 7.5, ’Motion Errors/Slow Axis’
Network Errors
• Section 7.6, ’Network Errors/Cannot Connect to Printer’
• Section 7.7, ’Network Errors/Packet Timeout’
Part Quality Problems
• Section 7.8, ’Part Quality Issues Streaky/Striped Parts, Delamination, Weak Parts’
• Section 7.9, ’Part Quality Issues Bad Surface Finish’
Other problems
• Section 7.10, ’Miscellaneous Problems’
Additional information
• Section 7.11, ’Error Codes and Messages Background Details’
• Section 7.12, ’Additional Information’
Call for Service
If you do need to call service, use the checklist provided here to gather the information your Service Pro-
vider will need.
• Section 7.13, ’Calling for Service’