Acuity Controls nLight ECLYPSE User Manual

CHAPTER 16
Wi-Fi Network Troubleshooting Guide
Any wireless system consists of two or more Wi-Fi transceivers and a radio propagation path (Radio Path). Problems en-
countered can be any of the following.
Symptom Possible Cause Solution
Wi-Fi communications are
inexistent or intermittent
Presence of a low power
jammer
If the low power jammer is close to the transceiver antenna, move low power jammer (PC,
telephone, etc.) at least 6.5 feet (2 m) away from transceiver antenna.
Change the Wi-Fi channel on the router. Use a Wi-Fi surveying or Wi-Fi stumbling tool on a
laptop computer to identify unused Wi-Fi channels that may provide a better interference-
free radio path.
Move the Wi-Fi Adapter’s position where it has a clear line of sight to the router.
Move the wireless router’s position. Try moving the router to the center of the room where it
has a clear line of site to each wireless device.
Presence of a high-power
jammer
Remove high power jammer if possible. If not, you will have to accept strong range
reduction or add another wireless router closer to the controller(s).
Use a wired Ethernet connection to the controller.
Defective Wi-Fi Adapter
Exchange the wireless dongle with another Wi-Fi Adapter. If the dongle is found to be
defective, replace the dongle.
The maximum wireless
operating range has been
exceeded
Add another wireless router closer to the controller(s).
The controller has a known
technical issue
Upgrade the controller’s firmware. See User Management.
No communications even
though the Wi-Fi Adapter
has been tested functional
and there is no jammer in
the field to interfere with the
signal.
Radio signal path might be
obstructed
If a new screening or metal separation wall has been installed since the network was set up,
try moving the receiver to see if the issue is corrected.
Router may have a known
technical issue
Upgrade the router’s firmware. See the manufacturer’s Website.
Table17: Troubleshooting Wi-Fi Network Symptoms
Wi-Fi Network Troubleshooting Guide
118
nLight ECLYPSE

Acuity Controls nLight ECLYPSE Specifications

General

Brand	Acuity Controls
Model	nLight ECLYPSE
Category	Controller
Language	English