5-6 Troubleshooting and Global Customer Support 5700512-C
Advanced Energy
®
AE WORLD WIDE WEB SITE
For additional product information, consult Advanced Energy’s World Wide Web
site:
• http://www.advanced-energy.com
AE GLOBAL SERVICES
Please contact one of the following offices if you have questions.
Note: When calling AE Global Services, make sure to have the unit serial number and
part number. These numbers are available on unit labels.
USA Support Locations
Table 5-1. AE Global Services locations (USA)
USA Offices Contact Information
AE, World Headquarters
1625 Sharp Point Drive
Fort Collins, CO 80525 USA
Note: For returns and repairs, please
call Global Services to get the
correct shipping address.
Phone (24 hrs/day, 7 days/week):
800.446.9167 or
970.221.0108
FAX (M–F, 7:00 am – 5:30 pm MST):
970.407.5981
Email: technical.support@aei.com
(We will respond to email by the next
business day.)
Note: For customers outside the US,
please contact your local AE office.
Austin, Texas
8601 Cross Park Dr, Suite 100
Austin, TX 78754
Phone:
• 800.MFC.AERA
• 512.339.7100
FAX: 512. 339.8889:
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