BYB User Manual Page 5 of 55 PN: 90020 Version: 1.4
Shipping Information
Receiving your lift:
Great care was taken in the preparation and packaging of your lift. Before receiving your lift inspect it
for any visible damage to the packaging. Any visible damage must be noted on the bill of lading.
All freight claims must be communicated to Advantage Lifts.
Advantage Lifts recommends picking up your lift at a local freight terminal with a trailer at least 18
feet long. Prior to arrival, communicate with the freight carriers and arrange for them to load the lift
directly on your trailer. Your lift may also be delivered to a commercial location with forklift
access.
As you are unpacking your lift make sure you have all components before beginning installation.
Ensure all required tools are available to complete the installation. Do not discard the cardboard
packing material until you have completed installing the lift. Cardboard can be used to protect lift
components while installing.
For detailed instructions on receiving, unloading, and unpacking the lift see page 16.
Freight Damage:
NOTIFY THE CARRIER AT ONCE if any hidden loss or damage is discovered after receipt.
Request that the carrier perform an inspection at the first available opportunity. If the carrier will not
do so, prepare a signed statement to the effect that you have notified the carrier (on a specific date)
and that the carrier has failed to comply with your request.
1) ACCEPTING AN ITEM WITH FREIGHT DAMAGE
Choose this option if you only have minor cosmetic damage or a part that needs replaced to
make the unit complete. Make note of the damage on the freight bill prior to signing and
accepting delivery. You will be responsible for contacting Advantage Lifts to file the freight
damage claim with the carrier; the driver can provide a number for you to call his terminal to
begin the process. Take pictures and document any damage that is found for future
reference. Once you have filed the claim, Advantage Lifts can provide any replacement parts
or touch up paint needed should you choose this option, and the carrier should reimburse
you for the cost of these items. If you have any questions or need further assistance, please
call our customer service department (763) 300-5730.
2) REFUSE THE DAMAGED ITEM.
Choose this option if the carrier has severely damaged the freight beyond your judgment of a
simple repair. Advantage Lifts will file all freight claims if refused due to severe damage.
Make a copy of the freight bill email it to shipping@advantagelifts.com with a brief
explanation of the damage. Take pictures and document any damage that is found. If this is
not possible, call Advantage Lifts at (763) 300-5730 to notify us of the damage so that we can
arrange to have a replacement lift shipped.
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