84 Troubleshooting
6 GC Power On and Communication Symptoms
PC Cannot Communicate with GC
• Run a ping test
The MS- DOS ping command verifies communications
across a TCP/IP connection. To use it, open the command
prompt window. Type ping followed by an IP address. For
example, if the IP address is 10.1.1.101, enter ping
10.1.1.101. If LAN communications are working properly,
you will see a successful reply. For example:
If the ping test is successful, check the software
configuration.
If the ping test is unsuccessful, do the following:
• Check the LAN cabling.
• Verify the IP address, subnet mask, and gateway
addresses.
• Check that a crossover cable for single GC to computer
direct connection is installed.
To update GC firmware, you must use either the Agilent
Instrument Utility or Agilent Lab Advisor software.
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