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Troubleshooting
Contacting Agilent Technologies
Packaging a Signal Generator for Return
1. Use the original packaging materials or a strong shipping container that is made of
double-walled, corrugated cardboard with 159 kg (350 lb.) bursting strength. The carton must be
both large enough and strong enough to accommodate the signal generator and allow at least 3
to 4 inches on all sides of the signal generator for packing material.
CAUTION Signal generator damage can result from using packaging materials other than those
specified. Never use styrene pellets, in any shape, as packaging materials. They do not
adequately cushion the instrument or prevent it from shifting in the carton. Styrene
pellets cause equipment damage by generating static electricity and by lodging in the
signal generator fan.
2. Surround the instrument with at least 3 to 4 inches of packing material, or enough to prevent
the instrument from moving in the carton. If packing foam is not available, the best alternative
is SD-240 Air Cap
™ from Sealed Air Corporation (Hayward, CA 94545). Air Cap looks like a
pink plastic sheet covered with 1-1/4 inch air-filled bubbles. Use the Air Cap to reduce static
electricity. Wrap the instrument several times in the material to both protect the instrument
and prevent it from moving in the carton.
3. Seal the shipping container securely with strong, nylon adhesive tape.
4. Mark the shipping container “FRAGILE, HANDLE WITH CARE” to ensure careful handling.
5. Retain copies of all shipping papers.
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