- VIP
- VIP2
- Call back (attendant)
- Transfer between attendants
- Other (misc.)
- General hold
- Chained call
- Charged release
- Individual call
Key 1 is pre-programmed by default as a call presentation (Miscellaneous) key. This cannot be
modified. This allows the attendant to take the call with the highest priority from those on hold
resulting from traffic flow(s) indicating an external party (external call, call back, return from
chaining, etc.).
4.3.2 Directory No Supervision
Press the key to lock the supervised internal set.
The attendant can configure a supervision icon (see the Alcatel-Lucent 4059 Attendant
Console - Introduction to the 4059 Attendant console - Busy Lamp Field) so that this icon
shows the status of the supervised set in real time (see the Alcatel-Lucent 4059 Attendant
Console - Management from the attendant console - Supervision icons).
4.3.3 Speed Dialing Number
Press the key to call the corresponding number.
The attendant can also configure a key with a speed dialing number.
4.3.4 Individual Routing
Individual routing allows the attendant to route an external (supervised) call without placing it in
the queue.
4.3.5 Network/Network Transfer
This feature is used to inter-connect two external parties via the system, with the possibility of
releasing the connection.
Following an incoming call, the attendant makes an outgoing call to a party and is in
conversation. Pressing the key connects the two trunks and supervision is activated.
Pressing the key again allows the attendant to barge in. Pressing the key again exits the
barge-in and restarts supervision.
4.3.6 Trunk Group Supervision
This function allows the attendant to monitor the occupation level of a trunk group. If there are
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