The call can be selected from any of the lists given in the call handling fields.
If the list cannot be seen on the screen, do one of the following:
- Press Shift and the key simultaneously to display the list of incoming calls.
- Press Shift and the key simultaneously to display the list of calls on hold.
Note:
The list of calls on hold is displayed according to the system configuration.
By default, the first call is selected. If necessary, use the Page Up and Page Down keys to
display the call to be answered as a priority.
To answer this call, double-click on it or use the keyboard as follows:
1. Select the call.
2. Press Enter, or press the key corresponding to the number of the call in the list.
3.6.3 Answering an Internal Call
Proceed as in Answering Calls .
If a call is for the attention of an attendant group (when several attendants handle calls on the
same system), the key lights up.
To answer this call, do one of the following:
- Press the key (which allows you to answer group calls as a priority).
- Press the key.
3.6.4 Answering an External Call
Proceed as in Answering Calls .
3.6.5 The Attendant Does not Answer Immediately
If the attendant does not answer immediately, the call changes to medium, then to urgent (see
the Alcatel-Lucent 4059 Attendant Console - Introduction to the 4059 Attendant console - Call
Counters).
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