At the bottom of the screen, the Break In function key is used to barge into a conversation.
Press this key, or the corresponding S key on the keyboard.
The Break In key becomes Break In. The two users are informed of the presence of the
attendant by a beep.
To end this barge-in, press the Break In key or the corresponding S key on the keyboard.
3.12 Call Transfer (Routing)
The console is in conversation with a user (internal or external user). To transfer a call to a
user, use the consultation call function (see Consultation Call ).
Note:
For an external call made by the attendant and transferred to an internal set, the charge units are
charged to the attendant console when it is the last set to be involved in the call (in the case of no answer
to a transfer, for example).
You can then either:
- Directly transfer the call (transfer without presentation)
- Orally present the call to the second user before the transfer (transfer with presentation)
3.12.1 Selecting the Transfer Type: Automatic or Manual
Automatic transfer is used to transfer a call to a free user immediately after the dialing by the
user, without the need for any further action.
1. In the Extension menu, select the Guide mode option, or press F11 on the keyboard.
2. Double-click on Auto transfer, or click on Auto transfer and then press Enter on the
keyboard.
Chapter
3
+#'
38/69
!"# $%
To Next Page
Loading...
Need help?
General
