ALE M3-M5-M7-M8 DeskPhones Administrator Guide
The following shows configuration for an ACD key.
<setting id="ProgramKey4Type" value="42"/>
<setting id="ProgramKey4Label" value="ACD"/>
After provisioning, an ACD key is available on the phone, and you can press the ACD key to log into the
ACD system.
12.12.2 ACD Configuration Parameters
The following table lists the parameters you can use to configure ACD function.
Note: X means account ID and it can be number 1~8 for M3/M5/M7, and 1-20 for M8.
It enables or disables Acd feature for account.
false - disable
true - enable
FeatureAcdAutoAvailableEnable
It enables or disables the IP phone to automatically change the status of the ACD
agent to available after the designated time.
false - disable
true - enable
Features → ACD → ACD Auto Available Enable
FeatureAcdAutoAvailableTimeout
It configures the interval (in seconds) for the status of the ACD agent to be
automatically changed to available.
Features → ACD → ACD Auto Available Timeout (0~120s)
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