ALE M3-M5-M7-M8 DeskPhones Administrator Guide
12.10.2 SLA Configuration Parameters
The following table lists the parameters you can use to enable SLA feature for one account.
It enables or disables the SLA function for account X. X can be number 1~8 for
M3/M5/M7 and 1~20 for M8.
false - disable
true - enable
12.11 Call Completion
When the user places a call and the callee is temporarily unavailable to answer the call, SIPMMI will save
the callee’s number and use the SUBSCRIBE/NOTIFY method to subscriber callee’s status.
When the phone receives NOTIFY message with “terminal” status:
• If the phone is idle, the phone screen will prompt whether to dial the number; If yes, the phone will
dial the last outgoing failed number.
• If the phone is not idle, the phone will not prompt until the phone is idle.
The following table lists the parameters you can use to configure Call Completion feature.
FeatureCallCompletionEnable
It enables or disables Call Completion feature.
false - disable
true - enable
12.12 Automatic Call Distribution (ACD)
ACD enables the use of IP phones in a call-center role by automatically distributing incoming calls to
available users or agents. You can enable users to use their phone in a call center agent/a supervisor role
on a supported call server.
The users can sign in and sign out of the ACD state as call center agent using soft keys. The server
distributes calls to the agent when the agent state is available, and stops distributing calls when the agent
changes state to unavailable.
The IP phone remains in the unavailable status until the agent manually changes the IP phone status. You
can configure how long the IP phone remains unavailable state and changes to available automatically on a
supported call server. The methods you use vary with the SIP server you are using.
12.12.1 ACD Key Configuration via Phone UI
You can configure a soft key as ACD key to log into the ACD system. The ACD key on the IP phone
indicates the ACD state.
On the phone, select one soft key, long press it for 2s, and select Key Type as ACD.
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