Alcatel-Lucent ALE M3 - Troubleshooting Guide; Log Collection and Analysis

ALE M3-M5-M7-M8 DeskPhones Administrator Guide
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13. Troubleshooting
When the phone is not functioning normally, the user can try the following methods to restore normal
operation of the phone or collect relevant information and send a problem report to the manufacture’s
technical support for analysis.
13.1 Log Collection
You can choose to generate the log files locally or send the log files to syslog server in real time, and use
these log files to generate informational, analytic and troubleshoot phones.
13.1.1 Syslog Server
You can configure syslog via the Web UI path: Maintenance → Log Collection → Syslog
The following table lists the parameters you can use to configure syslog.
Parameter
DeviceSyslogRemoteServerAddr
config.xml
Description
It configures the syslog server address.
Permitted
Values
strings
Default
Blank
Web UI
Maintenance → Log Collection → Syslog
Parameter
DeviceSyslogRemoteServerPort
config.xml
Description
It configures the syslog server port.