Intrude To barge in the conversation between the called set and the external
party. To exit, press the Intrude off softkey
Call back To send a call-back request to the forwarded set
2.4 Calling an External User
To call an external user, the attendant can dial an external access prefix or an ARS prefix.
When the external access prefix has been dialed, the screen displays:
Figure 2.23: Telephone Area Example (External Access Prefix Dialed)
Trunk group name in the telephone area is the name of the group of external lines.
When the ARS prefix has been dialed, the screen displays:
Figure 2.24: Telephone Area Example (ARS Prefix Dialed)
External in the telephone area indicates that the ARS feature selects the "optimum" route for
the external call.
Pressing the Release softkey releases the current call and returns the attendant set to idle
state.
When the first digit of the external number has been dialed after the external access prefix or
the ARS prefix, the screen displays:
Chapter
2
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