Alcatel-Lucent IP Touch 4068 - Answering a Callback Request

- The normal call becomes an urgent call (indicated in the information bar at the top of the
screen)
- The Alarm LED located at the top of the attendant set flashes in red instead of green
Note:
If the attendant does not answer, the ringing cycle speeds up. The attendant set is then put absent. The
screen displays the Attendant status page:
Figure 2.33: the Attendant does not answer the Call
Press the Sign on softkey to put the attendant in service.
The Next page (see Alcatel-Lucent IP Touch 4068 Attendant Set - Introduction - next Page ) is
displayed.
2.5.6 Answering a Callback Request
An authorized internal user can activate a callback request to the attendant.
To check callback requests presence, the attendant must press the fixed key.
For example, if two users have sent a callback request to the attendant, the screen displays:
Figure 2.34: Callback Request Messaging
Press the softkey next to 2 callbacks to consult the callback request list. The screen displays:
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