3.2 Routing with Extend and Camped-On Release
When routing an external call to a busy internal set, the attendant can put the call on hold.
When the busy internal user hangs up, it is not rung. The external call on hold is signaled to
the attendant. The attendant can then route it to the called user.
This operates as follows.
The attendant is in conversation with an external party. The screen displays:
Figure 3.5: Telephone Area Example (External Call in Conversation)
The attendant dials the number of the desired internal set. This set is busy. The screen
displays:
Figure 3.6: Telephone Area Example (Busy Second Party Number Dialed in Conversation)
The attendant presses the Announce softkey to transfer the call
- If the busy internal user quickly hangs up, he/she is informed that the attendant wants to
reach him/her and the attendant screen displays:
$$ %!#
! "
3-3
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