Alcatel-Lucent IP Touch 4068 - Calling an Internal User; Reserving an Internal User Set

Note:
If there is no name in the list corresponding to the request , the screen displays "Please modify your
request".
2.2.4 Call by Speed Dialing
Access speed dialing by:
- The direct speed dial number of the desired user
- The access prefix followed by the requested digits
- Pressing a key programmed with a speed dialing number
2.3 Calling an Internal User
2.3.1 Reserving (Locking) an Internal User Set
When an internal user number is dialed, the user set, if free, is reserved by the attendant
(becomes under attendant control). The user can still dial a number or access another service
if it is a multiline set.
Until R11.0, this applies to all internal users except for SIP devices (or Conversation users or
SIP extensions). When the attendant dials a SIP device number, the corresponding device is
immediately rung.
As of R11.0.1, SIP devices (including Conversation users) can be reserved by the attendant,
provided the system parameter SIP registered pseudo reservation is validated (in both
system option and attendant data).
When a SIP device, a Conversation user for instance, is reserved, the attendant can:
- Ring the device
- Release the call
- Make a call transfer
This reservation (attendant control) is indicated on the user set, depending on the type of user
set:
- By an icon next to the multiline keys (multiline set)
- By the deletion of all entries on the screen
- By a message "Reserved by attendant " (8 and 9 series phone sets)
The user set does not ring until the attendant presses the Ring softkey.
This specific feature of the attendant set ensures the attendant can always reach the station
user. If the user picks up the receiver (off-hooks), the user hears the music-on-hold, indicating
that the set is reserved and that all outgoing calls are denied. When the attendant presses the
Ring softkey on the attendant set, it is automatically connected to the user.
If the user set is a multiline set, the user is not locked and can make calls. However, a set
resource is used for the incoming call from the attendant set.
Restrictions for Conversation user:
- Extension reservation: Since the real state of the device is still not checked, it might be
Chapter
2
#$ %!#
2-4
    ! "       