Figure 2.37: Internal Call put on Hold (Example)
Pressing the softkey next to the name of the caller retrieves the call on hold.
If the attendant does not retrieve the call before the end of the timer:
- Ringing is activated to indicate that the user is calling back the attendant set
- The urgent waiting call counter (in the information bar) is incremented
- The Alarm LED located at the top of the attendant set flashes in red
- The call on hold is also displayed in the next page
2.7 Consultation Call
2.7.1 Consultation Call to an Internal User
A consultation call is activated from the conversation screen (shown in figure: Telephone Area
Example (Internal Call in Conversation) ). The attendant dials the first digit of the desired
user's number (or uses any other call method, see: Methods for Calling a Number ).
As soon as the first digit has been dialed, a second telephone tab appears in the telephone
area:
Figure 2.38: Telephone Area Example (Dialing Internal Number in Conversation)
The following softkeys are available:
#$ %!#
! "
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