Chained To activate ringing on the second party set: see below
Call back To send a callback request to the second party
DTMF on To activate DTMF transparency. After having activated DTMF calling transpar-
ency, DTMF off softkey is used to deactivate it
When the attendant presses the Chained softkey, the second party set is rung.
While the internal user set has not answered the call, on the rt&hold page, the screen
displays:
Figure 3.3: Telephone Area Example (before the Second Party picks up the receiver)
When the second party takes the call, the attendant set returns to the idle state.
The external party is rerouted to the attendant set as soon as the internal user has hung up.
In the next page, pressing the softkey next to the name of the external caller displays the
following screen:
Figure 3.4: Telephone Area Example (BackChain External Call in Conversation)
The telephone area indicates that the call is in chained forwarding. At this stage, the attendant
can:
- Transfer the call
- Release the call
Chapter
3
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