Allen-Bradley Stratix 8000 - Troubleshoot the Switch

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Rockwell Automation Publication 1783-UM007G-EN-P - February 2017 417

Chapter 9

Troubleshoot the Switch

This chapter helps you resolve issues that are related to Stratix® switches and

perform common functions, such as reset the switch.

For more troubleshooting, see the following:

•

Port Diagnostics on page 412

•

Cable Diagnostics on page 414

•

System Log Messages on page 392

See also Troubleshoot EtherNet/IP Networks, publication

ENET-AT003.

Topic Page

Troubleshoot the Installation 418

Verify Boot Fast 421

Troubleshoot IP Addresses 421

Troubleshoot Device Manager 421

Troubleshoot Switch Performance 422

Access Direct Managed Mode 423

Restart or Reset the Switch 424

Recover the Switch Firmware 426

Troubleshoot a Firmware Update 426

Collect System and Configuration Information for Technical Support 427

Main Page

Default Chapter2
- Important User Information2
- Table of Contents3
- Access Product Release Notes13
- Additional Resources13
Preface13
Summary of Changes15
About the Switches17
Chapter 1 Ethernet/Ip CIP Interface19
- CIP Network Connections19
- Ethernet/Ip Quickconnect Technology19
- Lite Versus Full Firmware Features (Stratix 5700 Switches)20
- Software Features21
- Hardware Features22
- Memory Allocation25
Get Started29
Chapter 2 Express Setup Overview30
- Express Setup Requirements30
- Get Started Express Setup Overview30
- Express Setup Button32
- Multi-Mode Express Setup34
- Single-Mode Express Setup38
- Configure Network Settings Via Device Manager39
- Configure Network Settings Via the Logix Designer Application42
- Default Global Macro44
- Rslinx Software and Network Who Support44
  - Electronic Data Sheet (EDS) Files44
  - Data Accessible with CIP45
- Configuration Via Device Manager47
  - Access Device Manager48
  - Configure Port Settings51
- Configuration Via the Studio 5000 Environment53
- User Administration Via Device Manager61
- Configuration Files62
  - Manage Configuration Files Via Device Manager62
  - Manage Configuration Files Via the Logix Designer Application63
- Secure Digital (SD) Card64
  - Synchronize the SD Card Via Device Manager65
  - Synchronize the SD Card Via the Logix Designer Application67
- Compactflash Memory Card (Stratix 8000/8300 Switches)68
- Firmware Updates68
- Cisco Network Assistant69
- Command-Line Interface70
Install Stratix 5400 Switches72
Chapter 372
- Chapter 373
- Chapter 374
Specifications75
- Overview75
- Parts List and Required Tools76
- Install or Remove the SD Card78
- Verify Switch Operation79
- Mount the Switch on a DIN Rail80
- Remove the Switch from the DIN Rail81
- Ground the Switch81
- Wire the Switch DC Power Source83
- Attach the Switch Power Connectors85
- Install an SFP Module87
- Remove an SFP Module from an SFP Slot89
  - Wire the External Alarms90
- Attach the Alarm Relay Connector to the Switch93
- Connect to 10/100 and 10/100/1000 Ports93
- Connect to 10BASE-T, 100BASE-TX, or 1000BASE-T Ports94
- Connect to Poe Ports95
- Connect to SFP Module Ports95
- Connect to a Dual-Purpose Port96
Install Stratix 5410 Switches97
Chapter 499
- Chapter 4100
Switch Specifications101
- Power Supply Specifications101
- Overview102
- Parts List and Required Tools103
- Install or Remove the SD Card105
- Verify Switch Operation107
- Mount the Switch on a Rack107
  - Attach Brackets108
  - Mount the Switch110
- Mount the Switch on a Wall111
  - Attach the Brackets111
  - Mount the Switch113
- Ground the Switch114
- Install a Power Supply Module in the Switch115
- Wire the Power Source116
- Remove a Power Supply Module from the Switch120
- Install an SFP Module120
- Rockwell Automation Publication 1783-UM007G-EN-P - February121
- Remove an SFP Module from an SFP Slot122
- Wire the External Alarms123
- Attach the Alarm Relay Connector to the Switch124
- Connect to 10/100/1000 Ethernet, Poe/Poe+ Ports124
- Connect to SFP/SFP+ Ports126
Chapter 5128
Install Stratix 5700 Switches128
Specifications130
- Overview130
- Install Stratix 5700 Switches Specifications130
- Parts List and Required Tools132
- Install or Remove the SD Card133
- Verify Switch Operation134
- Mount the Switch on a DIN Rail135
- Remove the Switch from the DIN Rail137
- Ground the Switch137
- Wire the Switch DC Power Source139
- Attach the Switch Power Connectors143
- Wire the Power over Ethernet DC Power Source144
- Attach the Poe Power Connector145
- Install an SFP Module146
- Remove an SFP Module from an SFP Slot148
  - Wire the External Alarms149
- Attach the Alarm Relay Connector to the Switch152
- Connect to 10/100 and 10/100/1000 Ports152
- Connect to 10BASE-T, 100BASE-TX, or 1000BASE-T Ports153
- Connect to Poe Ports154
- Connect to SFP Module Ports154
- Connect to a Dual-Purpose Port155
Install Stratix 8000 and 8300 Switches157
Chapter 6159
- Specifications159
- Overview160
- Switches Overview160
- Parts List and Required Tools162
- Attach Expansion Modules164
- Mount the Switch166
  - Mount the Switch on a DIN Rail166
  - Mount the Switch on a Wall or Panel168
- Install an SFP Module169
- Ground the Switch171
- Wire the DC Power Source for the Switch172
- Wire the DC Power Source for the Poe Expansion Module174
- Attach the Power and Relay Connector to the Switch176
- Attach the Power Connector to the Poe Expansion Module178
- Wire External Alarms178
- Connect to 10/100 Copper Ports180
- Connect to a Poe Expansion Module Port180
- Connect to Dual-Purpose Uplink Ports181
  - Connect to 10/100/1000 Uplink Ports181
  - Connect to SFP Fiber Ports181
- Connect to 100Basefx Ports182
- Install or Remove the Compactflash Card182
Configure Switch Features183
Chapter 7 Access Control Lists (Acls)184
- Configure Acls Via Device Manager185
- Alarms189
  - Configure Alarms Via Device Manager190
- CIP Sync Time Synchronization (Precision Time Protocol)194
  - Boundary Mode194
  - End to End Transparent Mode195
  - Forward Mode195
  - NTP-PTP Clock Mode (Stratix 5400 and 5410 Switches)195
  - Configure Time Synchronization Via Device Manager196
  - Application204
  - View Time Sync Information in the Logix Designer Application209
- Cryptographic IOS212
- Device-Level Ring (DLR)212
  - Overview213
  - DLR Port Choices215
  - DLR Considerations216
  - Redundant Gateways217
  - DHCP for Ring Devices222
  - Multiple Rings (Stratix 5400 Switches)225
  - Configure DLR Via Device Manager226
  - Configure DLR Via the Logix Designer Application230
  - Dhcp Server236
- Dynamic Host Configuration Protocol (DHCP) Persistence238
  - Configure DHCP Via Device Manager238
  - Configure DHCP Via the Logix Designer Application243
- Etherchannels244
  - Configure Etherchannels Via Device Manager246
  - Configure Etherchannels Via the Logix Designer Application247
- Motion Prioritized Qos Macros248
  - Configure Motion Prioritized Qos Macros Via Device Manager249
- Horizontal Stacking250
- Device Manager251
- Internet Group Management Protocol (IGMP) Snooping with Querier252
  - Configure IGMP Snooping Via Device Manager253
- Network Address Translation (NAT)254
  - Configuration Overview254
  - VLAN Assignments260
  - Configuration Considerations261
  - Traffic Permits and Fixups262
  - Configure NAT Via Device Manager262
  - Rockwell Automation Publication 1783-UM007G-EN-P - February263
  - Configure NAT Via the Logix Designer Application274
  - Configure NAT Via the Logix Designer Application286
  - (Stratix 5410 Switches)286
  - View Address Translations in Rslinx Software294
- Network Time Protocol (NTP)295
  - Configure NTP in Device Manager295
- Parallel Redundancy Protocol (PRP)297
  - Configure PRP Via Device Manager298
- Port Mirroring301
  - Configure Port Mirroring in Device Manager302
- Port Security303
  - Dynamic Secure MAC Address (MAC ID)303
  - Static Secure MAC Address (MAC ID)304
  - Security Violations304
  - Configure Port Security Via Device Manager304
  - Configure Port Security Via the Logix Designer Application307
- Port Thresholds309
  - Incoming (Storm Control)309
  - Outgoing (Rate Limiting)310
  - Default Port Thresholds Configuration310
  - Configure Port Thresholds Via Device Manager311
  - Configure Port Thresholds Via the Logix Designer Application312
- Power over Ethernet (Poe)314
  - Powered Device Detection and Initial Power Allocation315
  - Power Management Modes316
  - Configure Poe Ports Via Device Manager319
  - Configure Poe Via the Logix Designer Application322
- Resilient Ethernet Protocol (REP)325
  - REP Open Segment326
  - REP Ring Segment327
  - Access Ring Topologies327
  - Link Integrity328
  - Configure REP Via Device Manager329
- Layer 3 Routing330
  - Types of Routing331
- Enhanced Interior Gateway Routing Protocol (EIGRP)332
  - Configure EIGRP Via Device Manager333
- Open Shortest Path First (OSPF)337
  - Configure OSPF Via Device Manager339
- Static and Connected Routing344
  - Reallocate Switch Memory for Routing Via Device Manager345
  - Enable and Configure Routing Via Device Manager346
- Simple Network Management Protocol (SNMP)347
  - Supported Mibs348
  - Configure SNMP Via Device Manager349
  - Use SNMP Management Applications350
- Smartports350
  - Custom Smartport Roles351
  - Avoid Smartport Mismatches351
  - Configure Smartports Via Device Manager352
  - Customize Port Role Attributes353
  - Manage Custom Smartport Macros354
  - Assign Smartports and Vlans Via the Logix Designer Application358
- Spanning Tree Protocol (STP)361
  - Configure STP Via Device Manager362
  - Configure STP Via the Logix Designer Application364
- Virtual Local Area Networks (Vlans)365
  - Isolate Traffic and Users366
  - Isolate Different Traffic Types367
  - Group Users367
  - Configure Vlans Via Device Manager368
  - Configure Vlans Via the Logix Designer Application369
Monitor the Switch371
Chapter 8 Switch Status Via Device Manager372
- Front Panel373
- Switch Information385
- Switch Health386
- Port Utilization387
- Switch Status Via the Logix Designer Application388
  - Port Status391
- System Log Messages392
- Trends394
- Port Statistics395
- NAT Statistics396
- REP Status403
- CIP Status403
- DHCP Clients405
- DLR Status406
  - Monitor DLR Status Via Device Manager406
  - Monitor DLR Status Via the Logix Designer Application408
- PRP Status410
- Port Diagnostics412
- Cable Diagnostics414
  - Diagnose Cables Via Device Manager414
  - Diagnose Cables Via the Logix Designer Application415
- DHCP Pool Display416
Troubleshoot the Switch417
- Rockwell Automation Publication 1783-UM007G-EN-P - February417
Chapter 9 Troubleshoot the Installation418
- Switch POST Results418
- POST Results with a Terminal418
- Bad or Damaged Cable419
- Ethernet and Fiber Cables419
- Link Status420
- Transceiver Issues420
- Port and Interface Settings420
- Verify Boot Fast421
- Troubleshoot IP Addresses421
- Troubleshoot Device Manager421
- Troubleshoot Switch Performance422
- Access Direct Managed Mode423
- Restart or Reset the Switch424
- Recover the Switch Firmware426
- Troubleshoot a Firmware Update426
- Collect System and Configuration Information for Technical Support427
Data Types429
Appendix A Stratix 5400 Data Types430
- 8-Port Switches430
- 12-Port Switches432
- 12-Port Gigabit Switches434
- 16-Port Switches436
- 16-Port Gigabit Switches439
- 20-Port Switches442
- 20-Port Gigabit Switches445
- Stratix 5410 Data Types449
- Stratix 5700 and Armorstratix 5700 Data Types454
- Stratix 8000 and 8300 Data Types481
Port Assignments for CIP Data487
Appendix B Stratix 5400 Port Assignments488
- Stratix 5410 Port Assignments490
- Stratix 5700 Port Assignments491
- Armorstratix 5700 Port Assignments492
- Stratix 8000 and 8300 Port Assignments493
Port Numbering495
Appendix C Stratix 5400 Port Numbering496
- Stratix 5410 Port Numbering504
- Stratix 5700 Port Numbering505
- Armorstratix 5700 Port Numbering512
- Stratix 8000 and 8300 Port Numbering515
Appendix D Stratix 5410 Cables and Connectors517
- 10/100/1000 Ports517
- Connect to 10BASE-T- and 100BASE-TX-Compatible Devices518
- Console Ports520
- Alarm Port522
- Ethernet, Poe Port Cable Specifications522
- Stratix 5400 and 5700 Cables and Connectors523
- Armorstratix 5700 Cables and Connectors529
- Stratix 8000/8300 Cables and Connectors534
Cables and Connectors517

Allen-Bradley Stratix 8000 - Troubleshoot the Switch

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