Service and Parts | 7-1
SERVICE and PARTS
This chapter discusses what to do if you need technical support from
AMETEK, or if you are returning parts for service. This chapter also lists
the recommended spare parts to have on hand to ensure preventive
maintenance is performed according to the schedule in Chapter 6.
Technical Support
AMETEK Western Research is committed to providing you the best tech-
nical support in the industry. If you need service or application assistance,
contact your local or nearest AMETEK Service Centre or the AMETEK
factory at (403) 235-8400 or 1-800-661-9198, or contact your local AMETEK
Western Research representative.
For office locations and contact information, see the “Offices” page
near the beginning of this manual, or visit us at www.ametekpi.com.
Before contacting AMETEK with questions regarding the installation,
operation, or maintenance/troubleshooting of your analyzer system,
carefully review the contents of this manual. If you are unable to find an
explanation for your problem in this manual, please gather the following
information prior to contacting AMETEK:
• Analyzer Model number.
• Analyzer Serial number.
• Purchase order number.
• AMETEK part numbers for the specific component you are enquiring
about.
• Information describing the problem.
• Billing address and shipping address, and telephone number.
NOTE
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