69Troubleshooting
Arlo Go 2 LTE/WiFi Security Camera
User Manual
For best results when connecting to the mobile network, Arlo recommends placing your
camera in a location where it has at least three bars of mobile signal strength. To check the
signal strength in the Arlo app, tap Settings > My Devices and select your camera. Then tap
Connected To > Cellular Settings > Signal Strength.
If signal strength is consistently less than three bars, consider moving your camera to a
location with better signal strength. For more information, see Optimize mobile broadband
connectivity for your Go 2 Camera on page 12.
Troubleshoot streaming with a WiFi connection
Your router might be blocking the ports to which Arlo sends data. To make sure that Arlo can
stay connected, you must keep ports 443 and 80 open on your router.
WiFi signal interference
Environments with multiple WiFi networks, WiFi devices, or frequencies can cause signal
interference. If possible, minimize the number of networks, WiFi devices, and transmitted
frequencies in the area where you place your camera. For help with adjusting WiFi settings
such as the channel for your router, check the instructions that came with your router or
contact your internet service provider (ISP) if they installed your router.
We recommend that you place your camera at least 1 to 3 feet (30 to 100 cm) from your router.
Allow at least 6.5 feet (2 meters) between each camera to prevent WiFi signals between the
devices from interfering with each other.
WiFi range
Make sure that your camera is close enough to receive a strong WiFi signal. The range of your
router’s WiFi signal can vary depending on the router model and conditions in your local
environment.
Make sure that your camera displays three or four bars of signal strength in the area where
you intend to install it. The camera can work when signal strength is at one or two bars, but
might go out of range intermittently due to uctuations in the environment.
Not receiving push notications
You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile
device. Arlo registers your device for push notication when you log in. If you used the logout
option instead of exiting the app, you must log back in to the app. You receive Arlo alerts even
if your device is sleeping.
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