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Troubleshooting
SYMPTOM CAUSE SOLUTION
POWER
AVR21EN does not power up
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No AC power
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Make certain that the AC power cord is plugged into a live outlet
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Check to see whether the outlet is switch-controlled
WPS21 does not power up
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No AC power
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Make certain that the AC power cord is plugged into a live outlet
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Check to see whether the outlet is switch-controlled
AVH21 does not power up
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No AC power
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Check connections to WPS21
Keypads do not power up
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No DC ppower
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Check connections to WPS21
CONTROL
Keypad does not control AVR21EN
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No/wrong connection to AVH21 hub
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Check keypad connection to proper AVH21 “KP” terminal
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Confirm AVH21 connection to AVR21EN
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Confirm keypad DIP switch setting
Keypad does not control sources
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No/wrong connection of IR emitters
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Confirm IR emitters are connected to proper IR control out jacks
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Confirm placement of emitters over IR eye on source components
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No/wrong IR codes configured
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Check for proper source IR code configuration in
in Remote Control Setup AVR21EN Remote Control Setup
KP21R remote does not control sources
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Keypad connection
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Check keypad connections, as described above
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IR sensor
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Check external IR sensor connections to keypad (if used)
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Be sure IR sensor is not flooded by sunlight or other light source
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Confirm source IR code configuration in
AVR21EN Remote Control Setup
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Confirm remote code programming
AUDIO
No audio from source
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Source connection
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Confirm source is connected to proper input on AVR21EN
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Source power
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Confirm source power is in sync with system
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Source configuration
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Check input configuration in Sources Setup
No audio in zone
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Zone settings
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Check zone power/volume/mute
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Keypad connection
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Check keypad connection to AVH21
(Audio is distributed via CAT5Ee to zones)
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Speaker connections
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Check speaker connections to keypad
No audio in expanded zones
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AVH21 hub connections
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Confirm Cat. 5e connections between AVH21 hubs
(Audio is distributed via Cat. 5e between hhubs)
VIDEO
No video from source
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Source connection
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Confirm source is connected to proper input on AVR21EN
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Source power
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Confirm source power is in sync with system
No video in zone
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Source configuration
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Check input configuration in Sources Setup
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Zone settings
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Check zone power
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AVH21 connection
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Check connection between AVH21 and AVR21EN
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Video display connection
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Check connection between zone video display and AVH21
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Video display input
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Confirm proper video input selection on zone video display
No video in expanded zones
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AVH21 hub connections
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Confirm video connections between AVH21 hubs
TUNER
Poor reception
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Antenna connection/position
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Check antenna connections (The AVR21EN requires an
AM and FM antenna for Tuner 1 and Tuner 2).
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Reposition antenna to improve reception
No Preset stations
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No preset stations in memory
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Store Preset stations for both tuners
PARTY MODE
Zone will not activate to Party mode
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Zone/group configuration
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Confirm zone is set up for Entertainment Group in Zone Setup
WAKE-UP GROUP
Zone will not wake up as part of a group
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Zone/group configuration
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Confirm zone is set up for Wake-Up Group in Zone Setup
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Keypad setting
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Turn off “Do not Wake-Up” in zone keypad Wake-U p settings
SLEEP GROUP
Zone will not sleep as part of a group
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Zone/group configuration
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Confirm zone is set up for Sleep Group in Zone Setup
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Keypad setting
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Turn off “Do Not Sleep” in zone keypad Sleep settings
MONITOR
No audio from selected zone
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Zone configuration
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Change setting in Zone Setup to YES in “Monitor This Zone?”
No video from selected zone
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Zone configuration
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Assign a camera to selected zone in Zone Setup
Multiroom Troubleshooting Guide
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