405HD IP Phone for Microsoft Skype for Business
User's Manual 66 Document #: LTRT-12044
8.2 Placing a Call On Hold
You can place a call on hold in order to answer an incoming call (see Section 8.1 on page 65) or
to make another call. The party put on hold will hear music played (Music on Hold (MOH)).
To place a call on hold:
Accept an incoming call and then press the HOLD key on the keypad or press the Hold
softkey; the call is put on hold:
To retrieve a call on hold:
Press the HOLD key again -or- press the Resume softkey.
Note: When using the handset in a call, if the handset is on-hooked after putting the call on
hold, the call is not disconnected and the audio is switched to the speaker. For the call to be
disconnected, as it was in earlier versions, refer to your network administrator.
8.3 Handling Multiple Incoming Calls
The phone is capable of handling up to eight concurrent calls per line. Multiple calls can be put on
hold and you can switch between them. This feature is important for front desk personnel.
To manage multiple incoming calls:
If a call comes in from Donald and then after it, a call comes in from Steve, when you answer
Steve, Donald is put on hold.
If a third call comes in, this one from Alan, and you answer it, Steve is also put on hold, so
now both Donald (caller 1) and Steve (caller 2) will be on hold.
To toggle between callers:
Press the upper or lower rim of the control button to navigate from one caller to another.
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