AudioCodes MSBR Series User Manual

CHAPTER2 SNMP Trap Alarms
MSBR | SNMP Alarms
Alarm acProxyConnectionLost
3. If you have more
than one device
connected to this
same proxy, check
if there are more
AudioCodes
devices with the
same alarm. If this
is the case, this
could confirm that
this is not Audi-
oCodes device
issue.
4. Check if routing via
the redundant
proxy is operating
correctly. If it is,
then this could
mean that it's not
a network issue.
5. Contact Audi-
oCodes support
center and send a
syslog and net-
work capture for
this issue.
The number of online
proxy servers in the
Proxy Set is less than the
number configured for
the 'Min. Active Servers
for Load Balancing'
parameter and the 'Proxy
Load Balancing Method'
parameter is enabled
(Round Robin or Random
Weights).
"Proxy Set <ID>:
Proxy lost. looking
for another proxy"
Major Connection to the Proxy
Set is lost and this Proxy
Set is configured with
fallback to routing table
(IsFallbackUsed
parameter).
Note: Applicable only to
the Gateway application.
"Proxy Set <ID>:
Proxy not found.
Use internal
routing"
1. Ping the proxy
server. If there is
no ping, contact
your proxy pro-
vider. The prob-
able reason is the
proxy is down.
2. Ping between the
proxy and Audi-
oCodes device. If
there is no ping,
the problem could
be a net-
work/router issue.
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AudioCodes MSBR Series Specifications

General

Brand	AudioCodes
Model	MSBR Series
Category	Security System
Language	English