Avery Dennison ADTP1 - Calling Technical Support; Data Errors; Format Errors

Diagnostics & Errors 8-3
Calling Technical Support
Technical support representatives are available Monday through Friday during regular business
hours. Follow these steps before calling:
1. Make sure the PC and printer are properly connected.
2. Record any error messages that occurred.
3. Recreate the problem, if possible.
4. Check the communication port settings and change if necessary.
5. List any recent changes to the system. Record what you were doing when the problem
occurred.
6. Reset the printer, see "Resetting the Printer."
7. Reboot the computer. Refer to the computer documentation for specific instructions.
8. Print a test label, see “Printing a Test Label” for more information.
Have the following information ready before calling: computer brand name and model, printer
model, other peripheral devices on your system, support agreement, contract number, or invoice
information, customer number, and printer serial number.
Data Errors
Call Technical Support if any error message is received that is not listed below.
Errors 001 to 499 are data errors. These errors are returned in response to a J,3 request. See
Chapter 7, “Status Polling,” for more information. A data error indicates that incorrect data was
received from the host, causing the printer to ignore the entire print job. After checking the
packet and correcting the problem, transmit the print job again.
The following is a list of data errors. These errors occur because data in the format, batch,
check digit, font, or graphic packet is invalid.
Format Errors
Error Description
Code
001 Packet ID number must be 1 to 999.
002 Name must be 1 to 8 characters (excluding non-printable control characters) inside
quotes. The range is 1 to 256 characters for the XML-enabled printer.
003 Action must be A (add) or C (clear).
004 Print length is invalid. See “Defining the Format Header
” in Chapter 3 for valid lengths.
005 Print width is invalid. See “Defining the Format Header” in Chapter 3 for valid widths.
006 Storage device must be F (Flash), R (volatile RAM), or T (temporary for graphics).
007 Unit of measure must be E (English), M (Metric), or G (Dots). See “
Defining the Format
Header” in Chapter 3 for more information.
010 Field ID number is outside the range 0 to 999.
011 Field length exceeds 2710.
012 Row field position is greater than the maximum stock dimension. See “Defining Text
Fields” in Chapter 3 for valid row lengths.