Diagnostics & Errors 8-15
Error Description
Code
759 Cutter is not moving. Close the cutter’s door. .
760 Check cutter. Close the cutter’s door. Call Technical Support.
761 The stacker is full or jammed. Empty the stacker or clear the jam before continuing. The
printer does not recalibrate after this error.
762 Low Voltage. For DC-powered printers, recharge the external battery. For AC-powered
printers, check the power inlet where the printer is connected. The acceptable voltage
range is between 90-132 V
RMS
and 180-264 V
RMS
. If more or less power is received,
unpredictable results may occur.
763 Waiting to dispense label. Press FEED.
764 Bar code verifier scan error (bad scan) on label when using normal (no overstrike) mode.
Press ESCAPE to clear the error and continue printing.
765 The printhead has less than 8 bad dots. The printer can shift some bar code fields to
avoid bad dots on the printhead. See “Defining Bar Code Fields
” for more information.
Press ESCAPE to continue printing. Print a test label to confirm the number of bad dots.
766 Backfeed/overfeed error. There is a problem with the backfeed or overfeed distance.
767 Incorrect AD value. Call Technical Support.
768 Printhead has more than 8 bad dots within the format area or is not connected. Make
sure the printhead is connected.
769 The printhead is not receiving enough volts. Call Technical Support.
770 The print motor is not ready. Call Technical Support.
771 The format specified by the application was not found. Reload the application and
format, and try again. If the problem continues, call Technical Support.
772 Bar code verifier scan error (bad scan) on label or multiple labels in a row when using
overstrike and continue mode. Press ESCAPE to clear the error and continue printing.
773 Bar code verifier Failure - the verifier is enabled, but not connected. The printer can
detect if the I/O and/or serial cables are connected to the bar code verifier. Refer to the
verifier’s Operating Instructions for more information.
781 The voltage is too low. Call Technical Support.
782 The voltage is too high. Call Technical Support.
783 The printer is printing too fast for the bar code verifier to accurately scan the bar codes.
Increase the bar code height in the format or slow the print speed.
784 No power to stacker. Check connections between the stacker and the printer. Make
sure the printer is connected to an AC outlet.
785 The internal liner take-up reel is full. Remove the liner take-up reel and dispose of the
liner. Press ESCAPE to continue printing.
786 Internal liner take-up error. The liner has separated from the core or is not properly
winding on the core. Remove the liner from the take-up core and reload the liner into the
take-up core.
790 Wait until the printer is idle (no batch waiting to print or not receiving data) before
sending any packets. This error may occur when printing a test label if the printer is
busy.
791 The printer has an error pending. Turn off the printer. Wait 15 seconds and turn it back
on. Resend the packets. If the problem continues, call Technical Support.
792 The printer is not initialized. Call Technical Support.
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