used for in the Email ID field for both the admin user, typically the sender, and any users that may need to
receive the password recovery emails.
Password Recovery with the IPMITool
If a user's password requires recovery and the email option has not been set up, you can use the IPMITool to
reset that user's password instead.
1. Download the IPMITool from the support website and load it on to the HD Video Appliance.
2. Open the command line prompt and navigate to the folder where you downloaded the IPMITool.exe
file.
3. Enter the following comment to check for the list of active users:
.\ipmitool.exe -I wmi user list 'channel_id'
The default channel is 1.
4. Locate and record the User_ID and Channel ID information for the user that needs their password
reset.
5. Enter the following command using the information gathered in the previous step:
.\ipmitool.exe -I wmi user set password 'User_id' 'New_password'
For User_id, enter the user ID that was recorded in the previous step. For New_password, enter the
password you want the user to be reset to.
6. Communicate the new password specified in the previous step to the user.
Password Recovery with the IPMITool 55
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