Troubleshooting
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8 Troubleshooting
You can often resolve faults and errors that can occur in day-to-day operation yourself. That way you save
time and money as you don’t need to call out customer services.
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Observe all safety and warning information (see"2Safety").
Operating situation Cause Remedy
The appliance cannot be switched on. The fuse/automatic circuit breaker of
the electrical wiring system in the
apartment and/or house is defective.
Replace the fuse.
Switch the automatic circuit breaker
back on.
The fuse/automatic circuit breaker trips
several times.
BORA Contact the Service Team.
The power supply is disconnected. Have a specialist electrician inspect the
power supply.
Build-up of odours when new cooktop
extractor is in operation
This is normal on brand-new appliances Odours stop forming after a few
operating hours
is displayed in the cooking zone
display
No or unsuitable cookware on the
cooking zone
Use suitable cookware. Select the
cookware size depending on the
cooking zone
The lock symbol is brighter than the
other indicators
The child lock is activated Switching off the child lock
A cooking zone or the entire cooktop
switches off automatically.
The maximum cooking zone operating
time has been exceeded.
Put the cooking zone back into
operation.
The power setting is automatically shut
off prematurely
The overheating protection has tripped
see"5.7.4Overheating protection"
The cooktop cooling fan continues to
run when the cooktop has been
switched off
The cooling fan runs until the cooktop
has cooled
Wait until the cooling fan switches off
automatically
The extraction performance of the
cooktop extractor has decreased
The grease filter is extremely dirty Clean or replace the grease filter
The activated charcoal filter is heavily
soiled
(recirculation only)
Replace the activated charcoal filter
There is an object in the air guiding
housing (e.g. cleaning cloth)
Remove the object
is shown in the fan display
Use of a phase-separating window
contact switch
Open the window
The fan is defective or a duct
connection has become loose
BORA Contact the Service Team
is shown in the cooking zone
The overheating protection has tripped
see"5.7.4Overheating protection"
is shown. in the fan display,
in the rear cooking zones
Object on the operating panel Remove the object from the operating
panel
The operating panel is dirty Clean the operating panel
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