Camus ProtoNode Start-up Guide
Page 52 of 87
• Send the diagnostic zip file to technical support.
NOTE: Diagnostic captures of BACnet MS/TP communication are output in a “.PCAP” file
extension which is compatible with Wireshark.
Appendix A.5.1. Taking a Capture with Older Firmware
If the FieldServer firmware is from before November 2017, the Diagnostic Capture can be done by
downloading the FieldServer Toolbox software but network connections (such as Ethernet and Wi-Fi)
cannot be captured (if a network diagnostic is needed take a Wire Shark capture).
Once the Diagnostic Capture is complete, email it to technical support. The Diagnostic Capture will
accelerate diagnosis of the problem.
• Ensure that FieldServer Toolbox is loaded onto the local PC. Otherwise, download the
FieldServer-Toolbox.zip via the Sierra Monitor website’s Software Downloads
.
• Extract the executable file and complete the installation.
• Connect a standard Cat-5 Ethernet cable between the PC and ProtoNode.
• Double click on the FS Toolbox Utility.
• Step 1: Take a Log
o Click on the diagnose icon for the desired device
Figure 43: Ethernet Port Location
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