Troubleshooting Guide
4-6
T04 Information required to request investigation
In requesting investigation following the occurrence of output problems with an application, please collect the following
information:
1. Application information
・ Application name and version
・ Occurrence data
Data should be approved by the customer. And it should be decreased to the minimum volume with which the
problem can still be confirmed.
・ Problem handling procedures
List individual procedure performed.
・ Explanation of user complaints (if defects are found in the print results)
NG Print result (attach sheets showing the specific location of the problems and other relevant information)
OK Print result (results expected by customer)
2. PC information
・ Detailed PC information (-> T06)
This information helps build an environment in which to reproduce the reported problems.
3. Driver information
・ Driver and other settings in effect at the time of failure occurrence (-> T07).
This information is needed to reproduce the problems in question.
For information about anything other than the driver, collect screen shots (-> T10).
・ PRN file (-> T05)
The PRN file stores data that is transmitted from the PC (driver) to the printer. It can be analyzed to facilitate fault
isolation.
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