When a Problem Cannot Be Solved
1469-09S
If a problem cannot be resolved, contact the following:
Do not disassemble or repair the machine yourself
If you disassemble or repair the machine yourself, it may not be covered by warranty.
Customer Support (U.S.A.)
If you cannot solve a problem by referring to the information in this chapter, contact the Canon Customer Care
Center at 1-800-OK-CANON, Monday through Friday, between 8:00 A.M. and 8:00 P.M. EST. On-line support is
available 24 hours a day at http://www.canontechsupport.com.
Customer Support (Canada)
Canon Canada Inc., offers a full range of customer technical support options
*
:
● To perform step-by-step troubleshooting, send an e-mail to technical support, download drivers or support
documents, or view answers to frequently asked questions, visit http://www.canon.ca/.
● Free live technical support is available from 9 A.M. to 8 P.M. EST, Monday through Friday (excluding holidays),
for products still under warranty 1-800-OK-CANON.
● To nd the location of the authorized service facility nearest you, visit http://www.canon.ca/ or call 1-800-OK-
CANON.
● If the problem cannot be corrected via these technical support options, repair options are available from the
technical support personnel via the Web site at http://www.canon.ca/.
*
Available support options are subject to change without notice.
◼
When Contacting Canon
When contacting us, have the following information ready:
● Product name (MF249dw / MF247dw / MF236n)
● Dealer where you purchased the machine
● Details about your problem (such as what you did and what happened as a result)
● Serial number (eight alphanumeric characters long, found on the label on the back side of the machine)
MF249dw / MF247dw MF236n
Troubleshooting
587
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