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How To Obtain Support
How To Obtain Support
Applications Support
For the latest Liberty Blue applications information, go to http://www.cem.com/liberty-blue.html. The CEM Liberty
Blue pages contain downloadable applications notes, a listing of recent microwave peptide synthesis publications,
and more. A registered account is required for download.
CEM is proud to provide applications support for any peptide synthesis related questions from a team of trained
chemists with a complete peptide synthesis lab. For applications support, call (800) 726-3331 (inside the
US) or (704) 821-7015 and ask for “Peptide Applications”, or email CEM Liberty Blue applications support at
peptide.support@cem.com.
Technical Support
For the latest technical support information, go to http://www.cemservice.us. The CEM Service website provides
access to the CEM Knowledge Base, which contains helpful troubleshooting information. From the website
requests for phone or email support can also be submitted.
CEM is proud to provide technical support for the Liberty Blue from a team of specially trained Service Technicians.
For technical support in the US and Canada, call (800) 726-5551 or (704) 821-7015 and ask for “Liberty Blue
Service”. For technical support outside the US and Canada, contact your local CEM Subsidiary or Distributor.
Requested Information
When contacting CEM for support, please provide the following information about the instrument:
Liberty Blue Serial Number
Liberty Blue Firmware Version
Discover Serial Number
Discover Firmware Version
Liberty Blue Software Version Number and Build Number
The report for the synthesis that was running when the error occurred
Troubleshooting Bundle (see below)
Firmware versions (both Liberty Blue and Discover) and Liberty Blue software version can be found within Liberty
Blue Software from the About Liberty Blue menu (Help Tab). Serial numbers can be found on the silver tags on the
rear of the Liberty Blue and on the side of the Discover.
In the event of a crash, the software will automatically create a Troubleshooting Bundle to be emailed to CEM
support for diagnosis. A Troubleshooting Bundle can be manually created from the Help Menu.
CEM Corporation Headquarters
Toll-Free Phone (US/Canada): (800) 726-3331
Phone: (704) 821-7015
Service Hotline: (800) 726-5551
Fax: (704) 821-7894
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