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Cisco 3905 Administration Guide
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Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
x
Contents
9
11
Table of Contents
Default Chapter
3
Default Chapter
3
Table of Contents
3
Preface
12
Related Documentation
12
Cisco Unified Communications Manager Documentation
13
Cisco Unified SIP Phone 3905 Documentation
13
Documentation, Support, and Security Guidelines
13
Cisco Product Security Overview
13
Guide Conventions
13
CHAPTER 1 Cisco Unified IP Phone
15
Your Phone
16
Buttons and Hardware
16
Phone Screen
18
Phone Connections
18
Footstand
19
Adjust Handset Rest
20
Supported Networking Protocols
21
Chapter
21
Cisco Unified SIP Phone 3905 Supported Features
24
Feature Overview
24
Telephony Feature Administration
25
Cisco Unified IP Phone Network Parameters
25
Information for End Users
25
Cisco Unified IP Phone Security Features
25
Supported Security Features
26
802.1X Authentication
27
Overview
27
Best Practices-Requirements and Recommendations
28
Required Network Components
28
Cisco Unified IP Phones Deployment
29
Cisco Unified IP Phones Setup in Cisco Unified Communications Manager
29
Set up Cisco Unified SIP Phone 3905 in Cisco Unified Communications Manager
29
Cisco Unified IP Phones Installation
31
Install Cisco Unified SIP Phone 3905
31
Terminology Differences
32
CHAPTER 2 Cisco Unified IP Phone and Your Network
35
Cisco Unified IP Communications Product Interactions
35
Cisco Unified IP Phone and Cisco Unified Communications Manager Interaction
35
Cisco Unified SIP Phone 3905 and VLAN Interaction
36
Cisco Unified IP Phone Power
37
Power Guidelines
37
Power Outage
38
Additional Information about Power
38
Configuration Files
39
Phone Startup Process
39
Cisco Unified Communications Manager Phone Addition Methods
40
Autoregistration Phone Addition
41
Autoregistration and TAPS Phone Addition
42
Cisco Unified Communications Manager Administration Phone Addition
42
Add Phones Using BAT Phone Template
42
MAC Address for Cisco Unified IP Phone Determination
43
CHAPTER 3 Cisco Unified IP Phone Installation
45
Before You Begin
45
Network Requirements
45
Cisco Unified Communications Manager
46
Cisco Unified SIP Phone 3905 Components
46
Network and Access Ports
46
Handset
46
Disable Speakerphone
47
Install Cisco Unified IP Phone
47
Wall Mount
48
Phone Startup Verification
48
Network Settings Without DHCP
48
CHAPTER 4 Cisco Unified IP Phone Settings
49
Configuration Menus
49
Display Configuration Menu
49
Password Protection
50
Apply Phone Password
50
Value Input Guidelines
51
Network Setup Menu
51
Set Domain Name Field
54
Set Admin VLAN ID Field
54
Set PC VLAN Field
54
Set SW Port Setup Field
54
Set PC Port Setup Field
55
Ipv4 Setup Menu Options
55
Set DHCP Field
56
Set IP Address Field
56
Set Subnet Mask Field
57
Set Default Router Field
57
Set DNS Server Field
57
Set Alternate TFTP Field
57
Set TFTP Server 1 Field
58
Set TFTP Server 2 Field
58
Security Configuration Menu
58
Set Device Authentication Field
59
Set Shared Secret Field
60
CHAPTER 5 Features, Templates, Services, and Users
61
Available Telephony Features
61
Add Users to Cisco Unified Communications Manager
67
User Options Web Pages
68
Set up Access to User Options Web Pages
68
Add User to End User Group
68
Chapter.
68
Associate Phones with Users
69
Customize User Options Web Pages Display
69
CHAPTER 6 Model Information, Status, and Statistics
71
Display Model Information Screen
71
Model Information Settings Fields
72
Status Menu
72
Display Status Menu
72
Display Network Statistics Screen
73
Network Statistics Fields
73
Access Call Statistics Screen
74
Access Call Statistics Screen
75
Call Statistics Fields
75
Access Call Statistics Screen
76
CHAPTER 7 Remote Monitoring
77
Phone Web Page
77
Disable and Enable Web Page Access
77
Device Information Fields
77
Network Setup Page
77
Network Statistics Page
77
Access Phone Web Page
78
Disable and Enable Web Page Access
78
Device Information Fields
78
Network Setup Page
78
Disable and Enable Web Page Access
79
Device Information Fields
79
Network Setup Page
80
Network Setup Page
82
Network Setup Page
83
Network Statistics Page
84
Ethernet Information Web Page
84
Network Information Fields
84
Device Logs
85
Status Messages
86
Status Messages
88
Streaming Statistics
89
Streaming Statistics
90
Streaming Statistics
92
CHAPTER 8 Troubleshooting and Maintenance
93
Troubleshooting
93
Startup Problems
93
Cisco Unified IP Phone Does Not Go through Normal Startup Process
93
Manager
93
For more Information
94
Phone Displays Error Messages
94
Cisco Callmanager and TFTP Services Are Not Running
95
IP Addressing and Routing
95
Manager
95
TFTP Server Settings
95
Cisco Unified Communications Manager Phone Registration
96
Cisco Unified IP Phone Cannot Obtain IP Address
96
Configuration File Corruption
96
Cisco Unified IP Phone Resets Unexpectedly
97
DHCP Settings Errors
97
Intermittent Network Outages
97
Physical Connection Problems
97
DNS or Other Connectivity Errors
98
Phones Have Not Been Intentionally Reset
98
Static IP Address Settings Errors
98
Voice VLAN Setup Errors
98
Power Connection Problems
99
Audio Problems
99
Choppy Speech
99
No Speech Path
99
Poor Audio Quality with Calls that Route Outside Cisco Unified Communications Manager
100
General Telephone Call Problems
100
Phone Call Cannot be Established
100
Phone Does Not Recognize DTMF Digits or Digits Are Delayed
100
Troubleshooting Procedures
101
DHCP Setting Verification
101
Start Service
101
TFTP Settings
101
Create New Configuration File
102
Determine DNS or Connectivity Issues
103
General Troubleshooting Information
103
Step 1
103
Additional Troubleshooting Information
105
Maintenance
105
Basic Reset
106
Cisco Unified IP Phone Reset or Restore
106
Perform Factory Reset
106
Voice Quality Metrics
107
Voice Quality Monitoring
107
Voice Quality Troubleshooting Tips
108
Cisco Unified IP Phone Cleaning
109
Appendix A
111
Cisco Unified IP Phone User Support
111
User Options Web Pages Access
111
Phone Feature Access for End Users
112
Voice Messaging System Access for End Users
112
Internal Support Web Site
111
International User Support
113
Cisco Unified Communications Manager Locale Installer Installation
113
APPENDIX B Technical Specifications
115
Appendix C
115
Physical and Operating Environment Specifications
115
Cable Specifications
116
Network and Access Port Pinouts
116
Network Port Connector
116
Computer Port Connector
117
Appendix D
119
Example User Information
119
Cisco Unified Communications Manager User Addition
120
Add User from External LDAP Directory
120
Add User Directly to Cisco Unified Communications Manager
120
Phone Setup
121
Identify Phone
121
Set up Phone Fields
121
Perform Final End User Configuration Steps
124
Basic Phone Administration Steps
119
Appendix E
125
Items Required for Wall Mount
125
Install Phone on Wall Mount Plate
126
Cisco Unified SIP Phone 3905 Wall Mount
125
Other manuals for Cisco 3905
User Guide
40 pages
Quick Start Guide
1 page
Quick Reference Guide
2 pages
Features
11 pages
Using
15 pages
4
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Cisco 3905 Specifications
General
Speakerphone
Yes
Ethernet Switch
No
Handset
Standard
Protocol Support
SIP
Lines
1
Headset Port
No
Power over Ethernet (PoE)
IEEE 802.3af Class 1
Ethernet Ports
2
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