Current smart-licensing transport settings:
Smart-license messages: enabled
Profile: CiscoTAC-1 (status: ACTIVE)
Destination URL(s): https://tools.cisco.com/its/service/oddce/services/DDCEService
3. Check DNS Resolution. Verify that the product instance can ping tools.cisco.com, or the nslookup
translated IP.
Device# ping tools.cisco.com
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 173.37.145.8, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 41/41/42 ms
If the above does not work check the following: if the product instance is set, if the product instance IP
network is up. To ensure that the network is up, configure the no shutdown command in interface
configuration mode.
Check if the device is subnet masked with a subnet IP, and if the DNS IP is confgured.
4. Verify that the HTTPs client source interface is correct.
Use the show ip http client command in privileged EXEC mode to display current configuration. Use ip
http client source-interface command in global configuration mode to reconfigure it.
In case the above does not work, double-check your routing rules, and firewall settings.
If CSLU is not reachable:
1. Check if CSLU discovery works.
• Zero-touch DNS discovery of cslu-local or DNS discovery of your domain..
In the show license all command output, check if the Last ACK received: field. If this has a recent
timestamp it means that the product instance has connectivity with CSLU. If it is not, proceed with
the following checks:
Check if the product instance is able to ping cslu-local. A successful ping confirms that the product
instance is reachable.
If the above does not work, configure the name server with an entry where hostname cslu-local is
mapped to the CSLU IP address (the windows host where you installed CSLU). Configure the ip
domain name domain-name and ip name-server server-address commands in global configuration
mode. Here the CSLU IP is 192.168.0.1 and name-server creates entry cslu-local.example.com:
Device(config)# ip domain name example.com
Device(config)# ip name-server 192.168.0.1
• CSLU URL is configured.
In the show license all command output, under the Transport: header check the following: The
Type: must be csluand Cslu address: must have the hostname or the IP address of the windows
host where you have installed CSLU. Check if the rest of the address is configured as shown below
and check if the port number is 8182.
Transport:
Type: cslu
Cslu address: http://192.168.0.1:8182/cslu/v1/pi
If it is not, configure the license smart transport cslu and license smart url cslu
http://<cslu_ip_or_host>:8182/cslu/v1/pi commands in global configuration mode
System Management Configuration Guide, Cisco IOS XE Bengaluru 17.4.x (Catalyst 9400 Switches)
170
Smart Licensing Using Policy
System Messages
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