2. For CSLU-initiated communication, in addition to the CSLU discovery checks listed above, check the
following:
Verify HTTP connectivity. Use the show ip http server session-module command in privileged EXEC
mode. In the output, under header HTTP server current connections:, check that SL_HTTP is active.
If it is not re-configure the ip http commands as mentioned in Ensuring Network Reachability for
CSLU-Initiated Communication, on page 143
From a Web browser on the device where CSLU is installed, verify https://<product-instance-ip>/.
This ensures that the REST API from CSLU to the product instance works as expected.
If the above does not work and policy installation still fails, contact your Cisco technical support representative.
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Error Message %SMART_LIC-3-COMM_RESTORED: Communications with the [chars] restored.
[chars] - depends on the transport type
- Cisco Smart Software Manager (CSSM)
- Cisco Smart License utility (CSLU)
Smart Agent communication with either the Cisco Smart Software Manager (CSSM) or the Cisco
Smart License
utility (CSLU) has been restored. No action required.
Explanation: Product instance communication with either the CSSM or CSLU is restored.
Recommended Action: No action required.
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Error Message %SMART_LIC-3-POLICY_REMOVED: The licensing policy has been removed.
Explanation: A previously installed licensing policy has been removed. The Cisco default policy is then
automatically effective. This may cause a change in the behavior of smart licensing.
Possible reasons for failure include:
If you have entered the license smart factory reset command in privileged EXEC mode all licensing
information including the policy is removed.
Recommended Action:
If the policy was removed intentionally, then no further action is required.
If the policy was removed inadvertantly, you can reapply the policy. Depending on the topology you have
implemented, follow the corresponding method to retrieve the policy:
• Connected Directly to CSSM:
Enter show license status, and check field Trust Code Installed:. If trust is established, then CSSM
will automatically return the policy again. The policy is automatically re-installed on product instances
of the corresponding Virtual Account.
If trust has not been established, complete these tasks: Generating a New Token for a Trust Code from
CSSM, on page 157 and Installing a Trust Code, on page 158. When you have completed these tasks,
CSSM will automatically return the policy again. The policy is then automatically installed on all product
instances of that Virtual Account.
System Management Configuration Guide, Cisco IOS XE Bengaluru 17.4.x (Catalyst 9400 Switches)
171
Smart Licensing Using Policy
System Messages
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