Phone Cannot Access BroadSoft Directory for XSI 422
Executive or Assistant Menu Does Not Appear 422
Phone Display Problems 422
Phone Displays Irregular Fonts 422
Phone Screen Displays Boxes Instead of Asian Characters 423
Report All Phone Issues from the Phone Web Interface 423
Factory Reset the Phone from the Pone Web Interface 424
Report a Phone Problem Remotely 424
Capture Packets 425
Voice Quality Troubleshooting Tips 425
Phone Behavior During Times of Network Congestion 426
Where to Find Additional Information 426
Monitoring Phone Systems 429
CHAPTER 19
Monitoring Phone Systems Overview 429
Cisco IP Phone Status 429
Display the Phone Information Window 430
View Phone Information 430
View the Phone Status 430
View the Status Messages on the Phone 431
View Download Status 431
Determine the IP Address of the Phone 431
View the Network Status 432
Voice Quality Monitoring 432
Display Call Statistics Window 433
Call Statistics Fields 433
View the Customization State in the Configuration Utility 435
Reboot Reasons 436
Reboot History on the Phone Web User Interface 437
Reboot History on the Cisco IP Phone Screen 437
Reboot History in the Status Dump File 437
Maintenance 439
CHAPTER 20
Basic Reset 439
Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later
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