Cisco Servers - Appendix; Troubleshooting Information for Cisco Secure ACS

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Cisco Secure ACS 3.0 for Windows 2000/NT Servers User Guide

78-13751-01, Version 3.0

APPENDIX

Troubleshooting Information for

Cisco Secure ACS

This appendix provides information about some basic problems and describes

how to resolve them.

Scan the column on the left to identify the condition that you are trying to resolve,

and then carefully go through each corresponding recovery action offered in the

column on the right.

Main Page

Default Chapter2
- Version2
- AAA Server Functions and Concepts40
- Cisco Secure ACS HTML Interface57
Chapter 2 Deploying Cisco Secure ACS67
- Basic Deployment Requirements for Cisco Secure ACS68
  - System Requirements68
  - Network Requirements70
- Basic Deployment Factors for Cisco Secure ACS70
- Suggested Deployment Sequence84
Chapter 3 Setting up the Cisco Secure ACS HTML Interface89
- Interface Design Concepts90
  - User-To-Group Relationship90
  - Per-User or Per-Group Features90
- User Data Configuration Options91
  - Defining New User Data Fields91
- Advanced Options92
  - Setting Advanced Options for the Cisco Secure ACS User Interface94
- Protocol Configuration Options for TACACS95
  - Setting Options for TACACS97
- Protocol Configuration Options for RADIUS98
CHAPTER 4 Setting up and Managing Network Configuration109
- C H a P T E R 4 Setting up and Managing Network Configuration110
- About Distributed Systems110
  - AAA Servers in Distributed Systems111
  - Default Distributed System Settings111
- Proxy in Distributed Systems112
- Other Features Enabled by System Distribution116
- AAA Client Configuration116
- AAA Server Configuration123
- Network Device Group Configuration128
- Proxy Distribution Table Configuration133
  - About the Proxy Distribution Table133
Chapter 5 Setting up and Managing Shared Profile Components139
- Downloadable PIX Acls140
  - About Downloadable PIX Acls140
  - Downloadable PIX ACL Configuration141
- Network Access Restrictions144
  - About Network Access Restrictions144
  - Shared Network Access Restrictions Configuration145
- Command Authorization Sets150
Chapter 6 Setting up and Managing User Groups157
- User Group Setup Features and Functions158
  - Default Group158
  - Group TACACS+ Settings158
- Common User Group Settings159
- Configuration-Specific User Group Settings171
- Group Setting Management204
Chapter 7 Setting up and Managing User Accounts207
- User Setup Features and Functions208
- About User Databases209
- Basic User Setup Options210
- Advanced User Authentication Settings229
- User Management257
CHAPTER 8 Establishing Cisco Secure ACS System Configuration264
- Service Control264
  - Determining the Status of Cisco Secure ACS Services264
  - Stopping, Starting, or Restarting Services264
- Logging265
- Date Format Control265
  - Setting the Date Format266
- Password Validation266
  - Setting Password Validation Options267
- Ciscosecure Database Replication268
- RDBMS Synchronization286
- Cisco Secure ACS Backup302
- Cisco Secure ACS System Restore307
- Cisco Secure ACS Active Service Management310
  - System Monitoring311
    - System Monitoring Options311
    - Setting up System Monitoring312
  - Event Logging313
    - Setting up Event Logging313
- IP Pools Server314
- IP Pools Address Recovery321
CHAPTER 9 Working with Logging and Reports338
- Special Logging Attributes338
- Update Packets in Accounting Logs339
- About Cisco Secure ACS Logs and Reports340
  - Accounting Logs340
  - Passed Authentications Log346
- Dynamic Cisco Secure ACS Administration Reports346
  - Logged-In Users Report347
  - Disabled Accounts Report350
- Cisco Secure ACS System Logs351
- Working with CSV Logs355
- Working with ODBC Logs361
- Remote Logging365
- Service Logs370
  - Services Logged370
  - Configuring Service Logs371
CHAPTER 10 Setting up and Managing Administrators and Policy375
- Administrator Accounts375
- Access Policy384
  - Access Policy Options384
  - Setting up Access Policy386
- Session Policy387
  - Session Policy Options387
  - Setting up Session Policy388
- Audit Policy390
Chapter 11 Working with User Database392
- Ciscosecure User Database392
- About External User Databases394
  - Authenticating with External User Databases395
- Windows NT/2000 User Database396
- Generic LDAP404
- Novell NDS Database414
- ODBC Database420
- LEAP Proxy RADIUS Server Database434
  - Configuring a LEAP Proxy RADIUS Server External User Database435
- Token Server User Databases437
- Deleting an External User Database Configuration448
CHAPTER 12 Administering External User Databases451
- Unknown User Processing451
- Database Group Mappings460
  - Group Mapping by External User Database460
    - Creating a Cisco Secure ACS Group Mapping for a Token Server, ODBC Database, or LEAP Proxy RADIUS Server Database462
  - Group Mapping by Group Set Membership463
Appendix473
Troubleshooting Information for Cisco Secure ACS473
- Administration Issues474
- A P P E N D I X a Troubleshooting Information for Cisco Secure ACS475
- Browser Issues475
- Cisco IOS Issues476
- Database Issues477
- Dial-In Connection Issues478
- Debug Issues483
- Proxy Issues484
- Installation and Upgrade Issues485
- Maxsessions Issues485
- Report Issues486
- Third-Party Server Issues487
- PIX Firewall Issues488
- User Authentication Issues488
- TACACS+ and RADIUS Attribute Issues490
Appendix491
System Messages491
- Windows NT/2000 Event Log Service Startup Errors491
  - System Monitored Events492
- Replication Messages496
- Failed Attempts Messages499
Appendix501
TACACS+ Attribute-Value Pairs501
- Cisco IOS Attribute-Value Pair Dictionary501
  - TACACS+ AV Pairs502
  - TACACS+ Accounting AV Pairs504
Appendix505
- Cisco VPN 3000 Concentrator Dictionary of RADIUS Vsas512
- Cisco VPN 5000 Concentrator Dictionary of RADIUS Vsas515
- Cisco Building Broadband Service Manager Dictionary of RADIUS VSA515
- Vendor-Proprietary IETF RADIUS AV Pairs516
- IETF Dictionary of RADIUS AV Pairs518
  - RADIUS (IETF) Accounting AV Pairs522
- Microsoft MPPE Dictionary of RADIUS Vsas524
- Ascend Dictionary of RADIUS AV Pairs527
- Nortel Dictionary of RADIUS Vsas535
- Juniper Dictionary of RADIUS Vsas536
Appendix537
Cisco Secure ACS Command-Line Database Utility537
- A P P E N D I X E Cisco Secure ACS Command-Line Database Utility538
- Csutil.exe Syntax538
- Location of Csutil.exe and Related Files538
- Csutil.exe Options539
- Backing up Cisco Secure ACS with Csutil.exe541
- Restoring Cisco Secure ACS with Csutil.exe542
- Creating a Ciscosecure User Database543
- Creating a Cisco Secure ACS Database Dump File545
- Loading the Cisco Secure ACS Database from a Dump File546
- Compacting the Ciscosecure User Database547
- User and AAA Client Import Option549
  - Importing User and AAA Client Information549
  - User and AAA Client Import File Format549
- Exporting User List to a Text File559
- Exporting Group Information to a Text File560
- Decoding Error Numbers561
- Exporting Registry Information to a Text File561
- Recalculating CRC Values562
- User-Defined RADIUS Vendors and VSA Sets563
Appendix575
Cisco Secure ACS and Virtual Private Dial-Up Networks575
- VPDN Process575
- A P P E N D I X F Cisco Secure ACS and Virtual Private Dial-Up Networks576
ODBC Import Definitions582
- Accountactions Table Specification582
  - Accountactions Table Format582
- Action Codes585
- Cisco Secure ACS Attributes and Action Codes611
- An Example Accountactions Table616
Appendix G ODBC Import Definition583
- Accountactions Table Mandatory Fields583
- Accountactions Table Processing Order584
Appendix619
Cisco Secure ACS Internal Architecture619
- Windows NT/2000 Environment Overview620
  - Windows NT/2000 Services620
  - Windows NT/2000 Registry620
- Cisco Secure ACS Web Server620
- Csadmin621
- Csauth621
- Csdbsync624
- Cslog624
- Csmon625
- Cstacacs and Csradius629

Cisco Servers - Appendix; Troubleshooting Information for Cisco Secure ACS

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