Configuring Supplementary Services (Star Codes)
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 187
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Configuring Supplementary Services (Star Codes)
The Cisco IP phones provide native support of a large set of enhanced or
supplementary services (also known as star codes). A user can enter star codes
(such as *21 for call forward, followed by the target number) to perform call
features such as call return, blind call transfers, call pickup, and so on. These
codes can be handled locally by the phone or to be sent to the network as an
INVITE to the service provider.
NOTE Some service providers choose to disable star codes. See “Configuring
Supplementary Services (Star Codes)” section on page 187.
Entering Star Code Values
The phone provides default values for star codes. You can change the default star
code values for your area or region.
To configure star code values:
STEP 1 Log in to the configuration utility.
STEP 2 Click Admin Login and advanced.
STEP 3 Click the Regional tab.
STEP 4 Under Vertical Service Activation Codes, enter the values you want to change for
the codes.
STEP 5 Click Submit All Changes.
The codes are as follows:
• Call Return (*69)—Calls the last caller, regardless which extension.
• Blind Transfer (*98)—Allows the user to transfer a call to another number
without waiting for the other party to pick up.
• Call Back Act (*66)—Periodically redials the last busy number (every 30
seconds by default) until it rings or until the attempt expires (30 min by
default), regardless which extension. Only one call back operation can be
ordered at a time. A new order automatically cancels the previous order.
• Call Back Deact (*86)—Cancels the last call back operation.
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