Cisco vEdge Series User Manual

Perform a Long Press Reset
A long press reset of the vEdge router erases passwords, keys, and most other configuration parameters,
restoring the router to its factory-default configuration.
To perform a long press reset, press the Reset button for more than 10 seconds. After you release the Reset
button, the router will reboot and resume normal operation.
Perform a Short Press Reset
A short press reset of the Edge router is equivalent to a graceful software reboot and is the same as entering
the reboot command at the CLI prompt.
To perform a short press reset, press the Reset button for two seconds. The short press reset takes effect almost
instantaneously and reboots the router.
Return Hardware
This article describes how to return a vEdge router or a hardware component to Viptela for repair or replacement.
Locate Serial and Model Number
To return a vEdge router or a hardware component to Viptela, you need the serial and model number of the
router or the component being returned.
You can locate the serial and model number of a vEdge router in one of the following ways:
• In vManage NMS, select the Configuration ► Devices screen. The device table lists the serial and model
numbers of the routers in the network.
• Enter the show hardware inventory command at the CLI prompt.
• The serial number (sample shown in Figure 1) is printed on a label on the right side of the router; the
model number is printed on a label on the back of the router.
Figure 1: Sample Serial Number Label for a vEdge Router
Obtain an RMA Number
If you are returning a vEdge router or a hardware component to Viptela for repair or replacement, contact the
Viptela Customer Support team to open a support case and obtain a Return Materials Authorization (RMA)
number.
Before you open a case and request an RMA number, keep the following information ready:
• Your existing service contract number, if you have one
• Serial number of the router or component
Hardware Installation Guide for vEdge Routers
210
vEdge 2000 Router
Return Hardware

Cisco vEdge Series Specifications

General

Connectivity Technology	Wired
Virtualization Support	Yes
High Availability	Yes
QoS Support	Yes
Product Type	Router
Data Link Protocol	Ethernet
Routing Protocols	BGP, OSPF
Interfaces	Gigabit Ethernet
Operating System	Cisco vEdge OS
Security	IPSec
Management	CLI