Chapter 5: Maintenance and troubleshooting
98-129217-D Troubleshooting guide 127
Multi-voice: Voice
call is not put
through.
The mobile number is
not correctly typed into
the web interface.
Check that all mobile numbers from your
airtime subscription are correctly typed
into the web interface. See Viewing and
editing the mobile numbers on page 57.
Another call is already
active and you are not
using a handset
connected to the LAN
interface.
Use a handset connected to the LAN
interface or wait until no other call is
active.
Not enough bandwidth. If possible, close down other voice and
data connections and try again.
Call forwarding when
busy has been disabled.
If Multi-voice calls in the shore-to-ship
direction fail to be established, verify that
the Forward when busy option for
Standard voice is enabled and the correct
number (currently +870772002999) is
specified. See Call forwarding on page 83.
Note: You must disable Multi-voice before
you can access the Forward when busy
setting.
A Phone connection
cannot be
established.
The cable is not properly
connected.
Connect the cable.
The cable type or
connector type is not
correct.
For information on the correct type of
connector and cable, refer to the
installation manual.
A call is already active in
the terminal.
If your system is using Multi-voice you can
use an IP handset to make the call instead.
Otherwise you must wait until the other
active call is terminated.
No phones are
ringing on incoming
calls.
The Mute function is
activated from an
external device
connected to the I/O
interface of the terminal.
If the Mute function should not be
activated, deactivate it from the external
device.
The call types for the
handset interfaces are
not set up correctly.
Check the call types for your handset
interfaces. See Selecting the call type on
page 26.
If you have Multi-voice,
see Multi-voice: Voice
call is not put through.
See Multi-voice: Voice call is not put
through.
Problem Possible Cause Remedy
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