Chapter 5: Maintenance and troubleshooting
98-129217-D Troubleshooting guide 128
A LAN connection
cannot be
established.
The cable is not properly
connected.
Connect the cable.
The cable type or
connector type is not
correct.
For information on the correct type of
connector and cable, refer to the
installation manual.
The connected
equipment is set up to
use a static IP address
and
1. the IP address is
reserved for internal
use in the terminal,
or
2. the terminal is set up
to assign a dynamic
IP address to the
equipment.
Do one of the following:
1. Change the IP address of the
connected equipment to an IP
address that is not reserved. See List
of reserved IP subnets on page 140.
2. Set up the equipment to use a
dynamic IP address, or disable DHCP
in the terminal. See step 2. in the
section Setting up the local LAN IP
addresses on page 66.
An IP handset
connection cannot
be established.
The cable is not properly
connected.
Connect the cable.
There is no power (PoE)
in the LAN interface. The
reason may be that there
is not enough power to
supply PoE for the LAN
interface.
Check that the input voltage is within the
specified range
(10.5 - 32 V DC; 11.5 A - 4 A).
Check that you do not have too many
power-consuming devices connected. The
maximum available output power on the
LAN (PoE) interface is 32 W.
If possible, disconnect other connected
devices.
If you have Multi-voice,
see the entry Multi-
voice: Voice call is not
put through. in this
table.
See Multi-voice: Voice call is not put
through. in this table.
The administrator
password does not
work.
Someone has changed
the administrator
password.
If the correct password is not found, you
have to reset the password.
Contact your supplier for a reset code. You
must provide the serial number and IMEI
number of the terminal.
Then enter the web interface and reset the
password as described in: Resetting the
administrator password on page 102.
Problem Possible Cause Remedy
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