110 Chapter 9 General Troubleshooting
This chapter describes some problems that may arise during scanning,
and their solutions.
•
If the problem was solved, you can continue scanning.
• If the problem remains, try the next suggestion.
• If you have tried all the suggestions, and the problem persists,
contact your service center.
• The service center may require information concerning your log
folder, and the list of actions that you performed. In case problems
arise, you need to create application log files and send them to the
service center. For details on how to create the files, refer to
Appendix D Application Log Files on page 133.
9.1 Power & Self-Tests
Symptom
• The Light and the Status LED do not light up.
Suggestions
• Check that the power cable is connected correctly.
• Check the power supply in the room.
Symptom
• The Status LED on the operating panel is red.
Suggestions
• Switch the scanner OFF, then ON. After 30 seconds (in EverSmart
Pro II and EverSmart Supreme, approximately after 15 seconds),
verify that the Status LED is a constant green.
• Run the Scanner Checks procedure from the Installation &
Utilities application (refer to Scanner Checks on page 72).
Verify that all the tests pass.
• If none of the suggested actions solve the problem, prepare the log
folder, and contact your service center.
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