Creo EverSmart - Serial Number Mismatch (Second Time)

Troubleshooting for the Installation & Utilities Program 61
Solution
 Check the number carefully, enter it into the edit box, and click
Confirm.
6.10.2 Serial Number Mismatch (second time)
Problem
If the number entered still does not match, a message window is
displayed on the screen requesting you to insert the scanner parameters
backup media.