DETEWE opencom 100 - Team Configuration; Application Examples

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Application Examples Team Functions
number 11 calls all trunk keys
with the call number 11.
■ Direct Call Key: Only outgoing
calls can be made with a direct
call key; they are signalled to all
terminals with the same number
programmed to a trunk key.
Calls via a direct call key are sig-
nalled to the destination termi-
nal even if that terminal has
been programmed with a sub-
stitution function or call protec-
tion. If the destination terminal
has been configured for call di-
version, the direct call is not di-
verted.
Which key is suitable for which
purpose?
■ Trunk keys can be assigned call
numbers for managing central
communication tasks, for exam-
ple, customer support. If the call
numbers of the Support depart-
ment are assigned to trunk keys
on all of its terminals, then all
members of the Support depart-
ment can receive and manage
calls and use the substitute
function.
■ Team keys, for example, can be
used to create a project group
within a department. Calls from
customers of this group can then
be answered by any team mem-
ber who is not engaged. The
team members can call each
other via the team keys.
■ Direct call keys, for example,
can be configured at a terminal
in a conference room in order to
call the secretary.
Team Configuration
You can create teams and program
call keys in the Configurator of the
OpenCom 100 (PBX Configuration:
Groups and Ports: U
pn
menu).
Call key 1 is preset as a trunk key on
all system telephones. This setting
can be changed by the system ad-
ministrator.
Application Examples
The following examples illustrate
the various applications for teams
and team functions.
For information on the display texts
and on how to use the individual
functions , please refer to the chap-
ter “Managing Calls in a Team” in the
“OpenPhone 61, 63, 65” user guide.