DETEWE opencom 100 - Page 68

66
Telefony Frequently Asked Questions
One of the telephones is not func-
tioning at all.
Make sure the telephone has been prop-
erly connected.
Check also whether the appropriate port
has been configured correctly in the
Configurator (PBX Configuration: Ports
menu).
It is not possible to make external
calls with one of the telephones.
Make sure the user configured for this
telephone belongs to a user group with
external line access (Configurator, User
Manager: User groups menu).
Check also whether the internal call
number of this telephone has been con-
figured for outgoing call distribution
(Configurator, PBX Configuration: Call
Distribution menu).
One of the features (e.g. call diver-
sion) on one of the telephones can-
not be used even though the feature
has been configured in the Configu-
rator of the OpenCom 100.
Make sure the user configured for this
telephone belongs to a user group that
has access to this feature (Configurator,
User Manager: User and User groups
menus).
Nothing is indicated on the display
of one of the connected ISDN tele-
phones.
You have connected the ISDN telephone
to an external S
0
port (RJ-45 socket).
These ports are intended for connection
to the NTBA only. Connect the telephone
to an internal S
0
port (pressure clamps).
Calls can be made, but not received
with one of the ISDN telephones.
The interal call number that has been
configured for this ISDN telephone in the
Configurator (PBX Configuration:
Ports: S
0
menu) must also be configured
as an MSN on the ISDN telephone itself.