THERE IS NO COMMUNICATION BETWEEN THE SCALE
AND THE COMPUTER
• Check the connections in the scales
• Check the Ethernet communication in section Ethernet
communication parameters
• Check the group number in section GROUP
THERE IS NO COMMUNICATION BETWEEN SCALES
• Check the connections in the scale
• Check the set-up and address of the MASTER scale in
section SETUP AS MASTER-OR SLAVE.
15.1.3.Problems with articles
The following error messages and problems can arise in relation
to the programming and use of PLU’s:
ERROR CODE
• When you enter the code, you do not gain access to the PLU.
Check that the direct price function has not been activated.
(See section 2.3.1. DIRECT PRICE)
THE AMOUNT IN EURO DOES NOT APPEAR
• Check section 5.1.3. CONF. TYPE OF RECEIPT in the
MANUAL.
15.1.4.Printing Problems
The following problems and error messages may arise in relation
to the printing of receipts and self-adhesive labels:
THE QUALITY OF THE PRINTING IS NOT UP TO STANDARD
• Adjust the parameters for contrast in the printer in section.
¡Error! No se encuentra el origen de la referencia..
PROGRAMMING PRINTING PARAMETERS.
• Wipe the thermal head with a dry cloth.
THE RECEIPT IS NOT FULLY PRINTED
• Set the parameter END OF RECEIPT LINES (see section
11.4.2.2 END OF RECEIPT LINES)at a value other than
zero.
THE LABEL IS NOT PRINTED
• Register the sales assistants. (See section 4.1
REGISTERING SALES ASSISTANTS)
• Check that the selected article is registered.
• Check that the labelling machine is correctly set-up. (See
section 11.4 PRINTING PARAMETERS.
• Check that the self-adhesive label paper is correctly in place.
THE LABEL IS NOT PRINTED IN THE REQUIRED FORMAT
• Check the label format and size. (See section
4.1..REGISTERING)
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