E L A N H O M E S Y S T E M S
INSTALLATION MANUAL
Page 66 © ELAN Home Systems 2009 • All rights reserved.
S86A
Table 5-4 Communications Troubleshooting Procedures
Symptom Possible Cause/s What an authorized installer can do
No Music-On-
Hold
1. Source #1 is
not playing.
2. The MOH
input level on
the C2 is
turned down.
Press Play, tune station, turn ON, etc.Adjust levels.
Consult the C2 manual.
No Page or
Door Chime
audio. Music
does not
mute when
page or doorbell
is activated.
1. Zone is in
Do-Not-Disturb.
2. Page/DB
output from
C2 is not
connected to
Page/DB input
on S86A.
3. Page/DB
trigger wiring
incorrect
between the
S86A and the
C2.
4. Programming
De-activate Do-Not-Disturb using IR or RS-232 commands.
Correctly connect Page/DB Output from C2 to Page/DB
Input on S86A. See C2 Connections
Correct wiring error. See C2 Connections and the C2
manual.
Check VIA!TOOLS or ELANTOOLS for the Disable checkbox.
No Page or
Door Chime
audio. Music
mutes when
page or doorbell
is activated.
1. C2 Page/
DB Output
level turned all
the way down.
2. Page/DB
output from
C2 not
plugged into
Page/DB input
on S86A.
3. S86A has
Volume set too
low
.
Increase Page/DB level adjustment on C2.
See Above.
Increase setting on S86A, check VIA!TOOLS or ELANTOOLS program for
volume setting.
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