Endress+Hauser analytikjena PlasmaQuant 9100 - Device Faults and Analytical Problems

Troubleshooting PlasmaQuant 9100 (Elite)
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Fault code/fault message
4305: Write-error firmware update
Cause Remedy
¡ Firmware update failed ¡ Repeat firmware update
¡ Inform customer service
5204: Status: Plasma error!
Cause Remedy
¡ Device communication fault
¡ Defective step motor for grating,
prism, shutter
¡ Restart device (and PC if necessary)
¡ Inform customer service
5206: Status: One or more safety interlocks are open!
Cause Remedy
¡ No cooling water flow
¡ Plasma compartment door open
¡ Torch not in measuring position
¡ No Ar gas pressure present
¡ Exhaust performance insufficient
¡ Manual generator shutdown via red
plasma deactivation switch
¡ Switch on the recirculating chiller.
Check that the cooling water flow is
> 0.85 l/min
¡ Close plasma compartment door
¡ Check torch position
¡ Check Ar gas pressure
¡ Check exhaust
¡ Ignite the plasma again
5208: Status: CCD cooling error! Please check purge gas flow!
Cause Remedy
¡ No Ar gas flow ¡ If the plasma is burning, activate the
CCD cooling
option in the
Spectrom-
eter
window and click on
[Set]
6.2 Device faults and analytical problems
This section describes a number of device errors and analytic problems, some of which
the user can rectify himself. Most of the device errors described are easy to identify.
Most of the analytic problems lead to implausible measurement results. If the suggested
solutions do not eliminate the errors/problems, and if such problems occur frequently,
contact the customer service department of Analytik Jena AG
.
No signal
Cause Remedy
¡ Pump supplies no sample ¡ Check hose/hose pump
¡ Nebulizer clogged, mass-flow rate
very high (in the Plasma report
win-
dow)
Check with Na solution (1g/L), if neces-
sary. If no plasma coloration (orange) is
observed:
¡ Check that nebulizer nozzles are un-
clogged and clean nebulizer
¡ If sample nozzle is clogged, filter so-
lutions or use inline filter
¡ If argon nozzle is clogged, dilute
measuring solutions or use argon
humidifier
¡ Injector clogged Check with Na solution (1g/L). If no
plasma coloration (orange) is observed: